Service terms

These terms summarise how the Voice AI service from TrigunAI Innovations Private Limited, Patna, Bihar ("TrigunAI") works. Each customer also signs a short service agreement with a data processing schedule; if anything differs, the signed agreement applies.

Free demo and pilot

• The demo call is free. We set up an assistant with your basic details (fees, timings, address) and call you so you can talk to it.
• The pilot runs for 7 days, up to 300 call minutes, on your existing number through call forwarding (busy or not answered) or on a temporary number from us. It is free, needs no card or auto-debit, and you have no obligation to buy.
• During the pilot the assistant answers incoming calls and WhatsApp. Outbound reminder calls start only after your number is registered and declared for automated calls with your telecom operator (see Calling rules below).

Prices

• Minutes include incoming, outgoing and transferred calls on our line, counted in 30-second steps per call. Unused minutes do not carry over.
• WhatsApp messages beyond the plan, and all marketing messages, are charged at Meta's published India rate plus GST, at cost. On 4 Nov 2026 that was ₹0.115 per utility or service message and ₹0.8631 per marketing message, before GST. Meta sets these rates and may change them; we pass on changes at cost.
• If your telecom operator charges an extra fee for automated (A2P) calls, as TRAI's 2026 amendment allows, we pass it on at cost.
• Calls you forward from your own number to us may be charged by your phone company at its normal rate. That charge is between you and your phone company.
• The setup fee covers your call script and answers in Hindi and Bhojpuri, number or forwarding setup, WhatsApp Business account setup, message templates, test calls and staff training.
• The final price is confirmed in writing after the demo. We send a GST invoice for every payment.

Billing and cancellation

• Monthly plans are billed in advance. Extra minutes and pass-through charges are billed at the end of the month. There is no long lock-in.
• You can cancel with 30 days' notice by email or WhatsApp, as easily as you signed up.
• The setup fee is not refundable once the setup work (script, number or WhatsApp setup) has been done.
• If we change a price, we tell you at least 30 days before it applies, and you may cancel before then.

Calling rules

• Your business is the sender of its calls and messages. Reminder calls go from a number registered in your business's name, declared to your telecom operator as automated (A2P) calls, as TRAI's Telecom Commercial Communications Customer Preference Regulations, 2018 (as amended in 2025 and 2026) require. We help you with the registration.
• Outbound calls are service calls only: fee, payment, appointment and order reminders to people who already deal with you, and one callback to missed callers within 7 days. They carry no offers or promotion. Outbound calls are made between 9 am and 8 pm.
• WhatsApp messages go only to people who opted in to messages from your business, under the WhatsApp Business Messaging Policy. STOP and block requests are honoured at once.
• Anyone who asks not to be called again is added to your do-not-call list and is not called again.

Acceptable use

You must not use the service to:

• make promotional, telemarketing or cold sales calls, or call anyone who has not dealt with you or given consent;
• upload contact lists you did not collect yourself with the consent needed (you are responsible for the consent of every number you give us);
• impersonate any person, business or authority, or copy a real person's voice without their written consent;
• ask callers for OTPs, UPI PINs, card numbers, CVVs or passwords;
• give medical advice or diagnoses, or make misleading claims (for example about results, ranks or cures);
• send messages to children for marketing, or about students to anyone other than their parent or guardian.

We may pause outbound calls or messages at once if we see a breach of these rules or receive complaints, and we will tell you why.

What the service is, and is not

• The assistant handles routine calls and messages and passes the rest to your staff. It is not an emergency service and does not replace your staff.
• Speech recognition is not perfect, especially for Bhojpuri and Maithili and on noisy lines. The assistant confirms key details and hands over when unsure, but some mistakes will happen. You remain responsible for the information you ask it to give.
• We aim for 99% monthly availability of the service, not counting outages of telecom networks or Meta's WhatsApp platform, problems with your own phone line or forwarding, or planned maintenance we tell you about.

Data

You remain responsible for your callers' and customers' data as the Data Fiduciary, and we process it only on your instructions as your Data Processor. By default we keep call recordings for 30 days, transcripts for 90 days and call logs for 1 year, on servers in India. Details are in our privacy policy and your signed data processing schedule. We do not use your calls or messages to train our AI without your separate written permission.

Liability

Our total liability under the service is limited to the fees you paid in the 12 months before the claim. This does not limit liability that cannot be limited by law.

Contact

TrigunAI Innovations Private Limited, Patna, Bihar · deepak@trigunai.com · WhatsApp +91 91352 55107. These terms follow Indian law, and courts in Patna have jurisdiction.